Submitting An Enquiry
We will first need you to submit an enquiry via our ‘Get A Quote’ page. Please include in the message section any specific details when it comes to requested services such as freehand, converting, colour schemes as detailed on our example message on the page. Along with this, please include any other information that you think is important for us to know about your commission before we price it up for you.
We will of course need to know which miniatures you want commissioned and their quantities. Although our knowledge of most of the more prominent miniature manufacturers is extensive here at the Studio, including which game system your models are from would really help us speed up the process of getting a quote to you. We will also need to know if you are supplying the miniatures (own supply) or if you would like to purchase them through us using the discount that we gain from our suppliers (model supply).
Finally, we need to know which of our four tiers (Bronze, Silver, Gold or Platinum) you would like for the basing and painting of your miniatures. Feel free to mix and match tiers when it comes to basing, as well as when it comes to different models within your enquiry.
Receiving A Quote
Once we receive your enquiry, we will send you a completely broken down quote covering all aspects of your commission. Of course, amendments can then be made if you would like different painting tiers than originally required, or you’d like to add or remove miniatures from your enquiry.
Once you are happy to proceed we will then invoice you for your 50% deposit of the total quoted. This is the initial payment which secures your project into the studio workbook, and gains you your place in the queue. Please note that if you are purchasing models through the studio (model supply) then these costs will also need to be paid in addition to, and at the same time as, your initial deposit payment.
Once your deposit is paid, you will receive a Siege Spec Sheet along with the finalised version of your quote which you had previously accepted. The spec sheet allows you to detail absolutely everything you wish to be completed within your commission – however, your requests must be covered within your accepted quote.
Once your project begins we will update you with any necessary news and images once available, but please feel free, over the course of the completion period, to request WIP (work in progress) photo updates of your commission. We do also post all commission photos, including WIP images, on our Instagram, Twitter, our Blog and Facebook so it is easier to keep up to date on our social media platforms should you wish.
Once your commission has been completed you will received a set of photos showing the completed models along with a final invoice for the outstanding total amount payable. This final invoice is to be paid within 14 days of our completion email.
Once your completion payment is paid, your commission will then be posted to you via the nessesary postal service depending where the commission is being shipped to, and you will be supplied with photo poof of postage, a tracking number and link to where you can track your commission.
If you need any other information, images or examples of our work please do not hesitate in contacting us – we are happy to help in any way.
If we do not receive the remainder of the total payable within 14 days of us sending our completion email & photos, Siege Studios Limited reserves the right to keep models to recoup any losses incurred from client failure to pay final invoice within payment period. Please note that all payment extension periods must be requested in writing or email and agreed with us in writing at the start of a commission or during. Failure to do this is at your own risk.
If you choose to send us your models without opting for our Building & Cleaning service, please make sure that they are fully built & cleaned to our standards laid out both in our email to you as well as our Terms and Conditions. Without paying for Building & Cleaning, the models must be fullu prepared to the Siege Studios standard and ready for us to begin working on them. If you are sending part assembled and or part under-coated models, please make us aware of this before sending the models in. For us to work with them, we will assess them prior to accepting them in to the studio. Siege Studios Limited reserves the right, in all instances, to decline models into the studio if we feel that they are not in a reasonable state to work with. Please note that Siege Studios Limited offers a cleaning and building service all of which are charged separately at affordable rates.
We calculate postage costs based on weight, parcel size, necessary packaging materials and the location it is being posted to. Our Postage charges are clearly laid out on your received quote, and are included within the total price of a quote, from which we then work out your initial deposit payment and subsequent completion payment. We use international postal services along with the Royal Mail for UK postage. For security and safety all our parcels are posted tracked and insured which guarantees your parcel arriving safely and on time, with full tracking available for your peace of mind. We do all we can, including exclusively using tracked & signed for shipping services worldwide, to ensure your completed commission gets to you safely. Once your package has been processed by the post office, Siege Studios Limited will not be held responsible for lost or damaged parcels.
Are you taking commissions currently?
Absolutely! Although filling up fast, our workbook is open and we are waiting to send you a quote. Get your enquiry over to us now at our Get A Quote page For a list of services we offer, check out our Services page.
Do you have a minimum commission cost?
Not a minimum cost as such, but the minimum commission size will we take on is 10 Infantry sized models, or 1 individual character model / large singular model. If your enquiry meets either of those requirements, you’re good to go at whatever painting tier required. If you’re unsure that your commission reaches those requirements, feel free to submit an enquiry regardless and we can advise on whether we would be able to move forward with your request.
What do I need to include in my enquiry?
We have a specific model list format that we require all enquiries to be written in that allow us to give you a bespoke, comprehensive quote that will help you best understand what you are paying for when it comes to your commission. You can find an example of our enquiry format below, and also over on the Get A Quote page.
What payment methods do you accept?
We accept both PayPal and electronic bank transfer.
Do you have a payment plan option?
We completely understand that when purchasing a premium commission such as those offered here at Siege that paying in one go might not be an option for everyone. We’d be happy to split your Completion Payment in multiple payment steps if this would help you. You can view more about Completion Payments and the rest of the payment process here at Siege over on The Process page (which is coming soon!).
Where are you based? Do you ship internationally?
Siege Studios is based in the UK, along with our entire painting team, however we will happily ship projects internationally and have done regularly since our very first year as a business. For more information on international shipping don’t hesitate to ask.
Do you include customs charges in your prices?
No. Unfortunately, although more often than not products such as painted miniatures are exempt from any import tax or similar charge, this can differ between not only the individual projects but also their destination country, size, value and country of origin among other things. Any additional charges such as, but not limited to, customs fees and import taxes are at the responsibility of the recipient to pay and not Siege Studios. For any further information on this, please feel free to ask any questions when submitting an enquiry.
Can you have my models ready for a deadline?
If you have a specific date that you want your models for, such as a tournament or big game day, feel free to mention this on your enquiry and we can check this compared to our current workbook, waiting times and size of the job to see how close we can get to your deadline for you.
We will try our best to accommodate for your deadline but I’m sure you understand that when offering the quality of work that we do here at Siege, a quick turnaround will never be prioritised ahead of producing work above the industry standard.
I want an army painted to your Bronze tier. Why is Silver the minimum painting tier for characters?
The Siege team are character specialists, meaning they paint character models to a certain standard with a certain level of detail that just isn’t quite matched at our Bronze tier. On top of this, Character models are painted from start to finish and not part of a batch painted group, unit or squad meaning that once a painter has started your character, they will dedicate all of their attention on it until it’s finished before moving on to the next part of the commission. This, again, is a level of attention and care that best suits a minimum tier of Silver.
Will you build & convert a model but not paint it?
Unfortunately not – out of all of the services we offer, painting is the only one that is mandatory. The Siege Team are all recognised competition winners, finalists or painters with an industry professional background and as such, we feel like their time is best spent painting!
Will you strip and repaint models that have already been painted?
If your models have been built & cleaned to our studio standard, more information on which can be found at our Building & Cleaning page we may be able to accept them in if they have already been primed or base coated. If this is the case, please state on your enquiry so that we can contact and ask for images if necessary.
If a model needs to be stripped, we will not accept it in to the studio as we do not offer this service. Personally we find that the risk factor of the chemicals damaging the plastic, resin, or metal along with the time involved, is not worth it when compared to the cost of buying a new model. We often find that the end results are also much more impressive from a brand new model.
How do you ensure my models will be safe in transit?
We have a dedicated quality control / packing team here at the studio who ensure that all models are as safely packaged as possible. You can view examples of our shipping & packaging process over at our Shipping page.
How do I keep up to date with my commission?
Built into the client experience at Siege we offer all clients regular updates, including confirming when your commission has been allocated to a painter, when work has started on your commission and also regular work in progress image updates on your commission. On top of this, you will find weekly work in progress images posted to our social media so you can keep up to date with your commission whenever you like, wherever you are.
Do I have to send you the models or can you order them in?
The choice is yours! You can either supply us with the models or we can purchase them on your behalf at a discounted price. We have accounts with many of the leading wargaming companies and suppliers, with any discounts we receive being passed on to our clients.
If you ‘re going to supply the models yourself, be sure to check their availability on Element Games at this link to save yourself up to 25% on most model ranges from Games Workshop, Warlord Games and more. You can also use code SIE193 to get yourself double crystals at checkout!
Can you supply a carry case to go with my project?
We proudly work alongside KR Multicase and can offer their incredible bespoke army cases to you as part of your commission. If you’re looking for a case alongside your commission be sure to mention it in your enquiry.
Are you currently hiring painters?
If you think you have what it takes to paint join the team then we’d love to hear from you! You can find out more information on applying to join the team over on our Vacancies page.
Could you teach me how to paint like your team?
As well as providing premium painting service the other thing the entire Siege team is passionate about is helping painters in the community progress. We offer painting courses nationwide throughout the year, as well as a range of tuition options starting at just $5 per month at our Patreon page. You can view more about Siege Tuition over at the Tuition page.