We will first need you to complete our contact form found in the contact section of our website. Please include in the message section any specific details like free hand, converting, colour schemes and specific paint colours along with any other information that you would like us to know. Please also include what miniatures you want commissioned and their quantities – this can be by unit, squad or formation. We will need to know if you are supplying the miniatures or if you would like to purchase them through us using the discount that we gain from our suppliers. Finally we need to know which of our four levels (Platinum, Gold, Silver & Bronze) you would like for the basing and painting of your miniatures.
Please feel free to email us any supporting images that you would like us to take influence from. Once we are fully aware of what you would like, we will send you a completely broken down quote covering all aspects of your commission. If and when you are happy to proceed we will then need a 50% deposit of the total quoted. This is to be paid upfront to secure your project into the studio. Please note that if you are purchasing models through the studio then these will need to be paid upfront and on top of your 50% deposit.
Once your deposit is paid, you will receive a spec completion sheet outlining your quote and allowing you to include notes and information that will be passed to the artist completing your commission. Please feel free, over the course of the completion period, to request WIP photo updates of your commission. We do post all commission photos on our Instagram, Twitter, our Blog and Facebook so it is easier to keep up to date on our social media platforms should you wish.
Once your commission has been completed you will received a set of photos showing the completed models along with a final invoice for the remaining 50% of the total payable. This final invoice is to be paid within 14 days of our completion email containing full HD images of your completed commission.
Once paid, your commission will then be posted to you via our preferred postal service and you will be supplied with photo poof of postage and/or a tracking number and a link to where you can track your commission.
If you need any other information, images or examples of our work please do not hesitate in contacting us – we are happy to help in any way.
If we do not receive the remainder of the total payable within 14 days of us sending our completion email & photos, Siege Studios Limited reserves the right to keep models to recoup any losses incurred from client failure to pay final invoice within payment period. Please note that all payment extension periods must be requested in writing or email and agreed with us in writing at the start of a commission or during. Failure to do this is at your own risk.
If you choose to send us your models, please make sure that they are fully cleaned of all mould lines and completely prepared ready for us to begin working on them. Also, if you are sending part assembled and or part under-coated models for us to work with we will assess them prior to accepting them in to the studio. Siege Studios Limited reserves the right, in all instances, to decline models into the studio if we feel that they are not in a reasonable state to work with. Please note that Siege Studios Limited offers a cleaning and building service all of which are charged separately at affordable rates.
We calculate postage costs based on weight, parcel size, Packaging Materials and the location it is being posted to. Postage is paid along with and on top of the final 50% invoice once a commission is completed and you, our client, have received your completion email with all photos of the completed models. We use international postal services along with the Royal Mail for UK postage. For security and safety all our parcels are posted tracked and insured which does cost a little more but guarantees your parcel arriving safely and on time. We will not post out parcels for any lesser postal service unless specifically requested by you our client, please note if you request a lesser service, Siege Studios Limited will not be held responsible for lost or damaged parcels.
“How do I keep up to date with my commission?”Built into the client commission experience, here at Siege we offer you, our client, regular image and video updates on your commissions from start to finish. These are sent to you via email and are also uploaded and shared on all our social media platforms. That way you can check up on your commission where ever you are, whenever you like!
“Do you offer a fast turn around and work to a deadline?”
We aim to complete commissions as quickly as we can to the best of our ability and quality. If you have a tight deadline, tournament or important game that you need your army or miniature for, please let us know and we will do our absolute best to get your commission back to you in time!
“Can you supply models?”
We offer a 360 degree service and can supply models, resin bases and more! We have accounts with many leading miniature companies and suppliers. The discounts which we receive are passed onto our clients!
“What payment methods do you accept?”
We accept PayPal and electronic bank transfer.
“Do you strip models and repaint them?”
We offer a strip and repaint service, please contact us for further information and prices.
“Can I order a case to go with my army?”
We proudly work alongside KR Multicase and offer their awesome bespoke army cases to you, our clients, for your armies and projects. If you would like a case to go with your commission piece or army, simply ask and we will quote you a case including our discount!
“Do you work to a budget?”
We are more than happy to work to your budget to help you achieve exactly what you want with the best quality and speed we can! If you have a budget to work to then get in touch and we will do our best to work to it for you!
“Do you offer a payment plan?”
We understand that the hobby is not the cheapest, so if you need some time to square up after your deposit is paid, let us know up front and we will get a plan in place.
“Are you currently hiring painters?”
At the moment we are not looking for any new staff or painters, but if you like what we do and would love to work for Siege Studios, drop us an email with your CV and most importantly lots of pictures of your work.