We have updated our Terms and Conditions, effective as of 3rd June 2026. By continuing to use our website, you agree to these updated terms.

Terms and Conditions of Sale

  1. GENERAL IMPORTANT INFORMATION

Where to find information about us and our products and services

You can find everything you need to know about us, Siege Studios Limited and our products and services on our website before you order. We also confirm the key information to you in writing after you order, by email. Our registered office address is at Camburgh House, 27 New Dover Road, Canterbury, Kent, United Kingdom, CT1 3DN. Siege Studios Limited is a company incorporated in England and Wales with company number 09157417. Our VAT number is 314814812.

We are a limited company.

To contact us, please email: info@siegestudios.co.uk

Navigating these terms

To make it easier to read these terms and find what you are looking for, we break them down into the following sections:

  1. Important information about us and these terms (above);
  2. Physical and digital goods bought directly from our online shop;
  3. Painting and conversion commission services;
  4. Painting courses and event tickets;
  5. Online tuition; and
  6. General terms which apply to all of our products and services (please read the section “We don’t compensate you for all losses caused by us or our product” carefully as this explains our limitation of liability).

We breakdown these terms in this way because different rules and regulations apply depending on the type of product or service you are purchasing from us.

  1. PHYSICAL AND DIGITAL GOODS BOUGHT DIRECTLY FROM OUR ONLINE SHOP

This section 2 applies only to goods purchased from our online shop. It does not apply to commission projects. For commission specific terms, please see section 3 (Painting and Commission Services).

We only accept orders when we’ve checked them

We contact you to confirm we’ve received your order and then we contact you again to confirm we’ve accepted it and confirm dispatch to you.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because the product was mispriced by us or is unfortunately no longer available. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

We charge you at the point of placing your order and we use Stripe to process your payment. We accept Visa, Mastercard and American Express.

If the products you have purchased are physical goods (rather than digital content such as PDF tutorials) you will own it once we have received payment in full. For digital goods we will retain the legal ownership of the digital content. However, we provide you with a licence to make use of the digital content for personal use. It is important to understand that this licence does not allow you to use the digital content for any business or commercial purpose.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. As all miniatures on our site are hand painted and highly detailed there will be natural differences in colour and finish when viewed in person as opposed to the photographs on our website.

Because all of our sales take place online you have a legal right to change your mind

For our products (other than commissions and digital products) bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. You have 14 days to change your mind for online sales. You will pay the costs of return. For the avoidance of doubt, if you purchase digital products (such as PDF tutorials) or a commission, you do not have the right to change your mind about the purchase. However, of course you have rights if there is something wrong with your product regardless of the type of product purchased (see “your rights if there is something wrong with your product” in section 6 below).

If you change your mind about a product, you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

You have to return any products at your own cost. You can send them back to us using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive products at all or within a reasonable time, we won’t refund you the price.

We only refund standard delivery costs. For example, we don’t refund any extra you have paid for express delivery or delivery at a particular time.

If you tell us you’ve changed your mind about a product that hasn’t been delivered, we refund you as soon as possible and at the latest within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

  1. PAINTING AND CONVERSION COMMISSION SERVICES

How to start the commission process

In order to get a quote for a commission service, please complete the online form at https://siegestudios.co.uk/get-a-quote/ and we will send you a quote (together, these form the Specification). Please carefully read the following pages before completing your Specification, as they explain the services we offer in detail:

Painting services: https://siegestudios.co.uk/painting-levels/ and https://siegestudios.co.uk/warrior-workshop/;

  • Please note that the service levels for each of our painting levels (warrior workshop, bronze, silver, gold and platinum) is explained in detail here. The painting level you require must be included within your Specification.
  • We will not paint character models at bronze level due to the level of detail required on these models.

Building and cleaning: https://siegestudios.co.uk/building-cleaning/;

Please note, it is important to understand that should you opt to provide, clean and prepare the models yourself and not take our building and cleaning service, we reserve the right to refuse to use the models provided if they do not meet our strict standards. Please carefully read our requirements for cleaning a building models: https://siegestudios.co.uk/building-cleaning/ in advance. If the models do not meet our requirements, we will let you know and you will be given the option to:

  • cancel the commission;
  • pay an additional charge for us to prepare the models to our standards as part of the commission process; or
  • for us to return the models to you (at your own cost) and purchase new models (again at your own cost) and prepare them through our building and cleaning service

Custom Service: https://siegestudios.co.uk/custom-service/;

Armoury: https://siegestudios.co.uk/armoury/;

Converting and sculpting: https://siegestudios.co.uk/converting-sculpting/;

Freehand and banners: https://siegestudios.co.uk/freehand-banners/; and

Basing: https://siegestudios.co.uk/basing/.

Even if we have completed commissions for you in the past, please take the time to read the above sections of the website before completing your Specification, as we update these from time to time.

Please note that we reserve the right to photograph and display completed commission work for marketing purposes. We use these images on our social media platforms and in general online marketing (including our website). We appreciate that there may be circumstances where you would prefer that we refrain from using images of completed commissions for a period of time (for example, if the commission is a gift). If you require us to refrain from using the images we take for a period of time, this must be included within the Specification and agreed by us in writing prior to the completion of the commission.

How the commission process works

Once we receive your Specification, and if we have all of the information we need (as we set out within the Specification itself) we will send you a quote for the commission by email.  We may need some more information from you to produce an accurate quote. If we do, we will let you know by email and arrange a call with you if the commission is particularly complex. All commission services are quoted for individually based on the Specification. Once a quote has been generated, it is valid for 30 days, unless we withdraw it expressly in writing. We reserve the right to amend or correct any mistakes within the quote during the 30 day validity period.

If we do not receive acceptance, we will remind you of the need to accept the quote in writing at regular intervals before the 30 day period ends.

The contract between us (which comprises of these terms and conditions and the Specification) does not become legally binding until we have received your acceptance of the quote and you have paid the Commission Commencement Fee (which is explained in detail below under “How the payment works for our commission services” and set out within your Specification). You must confirm acceptance in writing, by email, within 30 days of receiving the quote.

You do not have the general right to change your mind within 14 days of purchase. All miniatures painted by Siege Studios Limited are commissioned, personalised bespoke works, produced in line with your Specification. This includes and is not limited to custom paint schemes, basing, conversions, and all other artistic modifications contained within your Specification. As a result, you do not have a right to cancel your commission once you have confirmed acceptance and the contract begins.

We confirm our lead times for starting your commission within our quote. Our current waiting lists are published on our website and updated regularly. These can be found here https://siegestudios.co.uk/faq/. is important to note that these lead times are estimates only and due to the nature of the artistic process, these timeframes may change. We will let you know if these timeframes are likely to be longer or shorter than we anticipated. However, we are not responsible for any losses you may suffer because of delays in the commission process.

We appreciate that the commission is intended to bring your vision to life and therefore, we may need to ask questions or clarify specific elements of the Specification throughout the commission process. We keep you up to date at various stages of the commission process. You will be notified by email when your commission begins, and we send you an initial set of images showing our work in progress. We then send update images at least every two weeks throughout the process.

If for any reason you fail to respond to any of our reasonable attempts to contact you for a continuous 12 month period (beginning on the date of our first attempt to contact you), we will cancel the commission.

Please note that artistic interpretation is an inherent part of the commission process. While we strive to meet or exceed expectations and ensure your Specification is met, slight variations in tone, detail, or finish are part of the nature of bespoke work.

How the payment works for our commission services

Once you have accepted the quote. We will send you an invoice for the Commission Commencement Fee as outlined in your Specification. The Commission Commencement Fee secures your place on our waitlist, the price of the models being sourced for you (if applicable within the Specification), all materials, consultations with us and all administrative costs. The Commission Commencement Fee will not exceed 50% of the total commission cost as outlined within your Specification. This invoice is payable within 14 days of issue, and we accept two forms of payment, either Stripe using a debit/credit card or BACS bank transfer.

Each Commission Commencement Fee payment made is subject to a goodwill 7 day cancellation period, after which Commission Commencement Fee payment is non-refundable.

Upon completion of your commission, we send you photographs of your completed commission and send you a completion invoice for the remaining balance of the commission cost, which is referred to in your Specification as the Commission Completion Fee. Again, this invoice is payable within 14 days of issue, and we accept two forms of payment, either Stripe or BACS bank transfer. Once we receive payment of the Commission Completion Fee, you become the legal owner of the completed commission.

Changing the Specification

If you request to change the Specification after the contract between us begins, we reserve the right to increase the price of the commission. It is important that your Specification includes as MUCH detail as possible. We can only quote for what you ask us to complete, and we will not carry out any service which is not included within your Specification. For example, if you ask for “10 Ultramarine Primaris Space Marines painted to Silver Level”, we will not quote for adding transfers, freehand details, basing or conversion. We would simply be quoting for painting the 10 models to the level you have requested. Whilst we offer countless options for customisation (see, “How to start the commission process” above), we do not know you want something if you don’t tell us. If you wish to add further details to your Specification during the commission process, we may need to re-quote for including such additions and you will always have the right to accept or reject such a quote. If you:

  • accept the new quote for the additional work, we will send you the updated Specification and invoice for the increased Commission Commencement Fee, if required;
  • reject the new quote for the additional work, we will continue to complete your commission based on your original Specification.
  1. PAINTING COURSE & EVENT TICKETS

Tickets for physical painting classes and events on our website are not subject to the general consumer right to change your mind within 14 days of purchase. By purchasing tickets for an event on a specific date, you acknowledge that you do not have any statutory right to cancel or request a refund simply because you change your mind or are unable to attend. Of course, if the event is cancelled, rescheduled, or materially changed, you will be entitled to attend another event date or receive a full refund.

We reserve the right to make changes to painting classes and events which do not materially change the event as we describe it on our website. For example, we may change the artists who delivers a painting course, or we may change a judge, panellist or vendor at an event.

Your email confirmation of purchase is your ticket for the event, and you must bring this with you to the event. Tickets are non-transferable unless we provide prior written acceptance, and therefore we receive the right to request that you present photo identification to ensure that you are the owner of the ticket.

Infants in arms or children without tickets will not be admitted to any event with a paying adult unless otherwise agreed by us in writing prior to the event.

No photography, audio or video recording is allowed during any event unless otherwise agreed by us in writing prior to the event.

We (or the venue operator) reserve the right to remove or refuse entry to anyone who acts in such a way which we (or the venue operator) reasonably believe is disrespectful, abusive or in any way poses a risk for people or property (physical or otherwise). Any breach of the rules of the venue where the event is held may result in removal or refusal of entry. Such rules are available on the venue operator’s website, and we strongly recommend you review these before attending the event. Should you have any issues accessing the rules of the venue, please contact the venue directly.

  1. ONLINE TUITION

All online tuition sessions must be booked and paid for in advance. Any online tuition places purchased must be used within 6 months of the purchase date. Please carefully read the description of the online tuition package you are ordering on the product page before purchasing.

We confirm how to book your online tuition sessions when we send you your confirmation email. If you have any problems booking your online tuition, please contact us at info@siegestudios.co.uk.

Sessions will begin at the agreed scheduled time. If you are late, the session will not be extended to compensate for the lost time. It is your responsibility to be ready to begin the session at the agreed start time.

Once a session has been booked and confirmed, it cannot be rescheduled unless agreed in writing by us. We will not reschedule a session on less than 24 hours prior written notice. Sessions that are missed or cancelled without prior agreement will be deemed to have been completed.

You are responsible for ensuring you have a stable internet connection, suitable devices (including streaming and recording equipment), and any required software before the session begins. We confirm what you will need on the online tuition product page. If your technical issues prevent attendance or participation, the session will be deemed to have been completed. If technical issues occur on our side, we will reschedule the affected session at no extra cost to you.

You agree to participate in any online course respectfully and follow any instructions given during the session. We reserve the right to terminate a session without notice if a participant behaves in any way which a member of our staff would regard inappropriate or abusive. If a session is terminated for such reason, you will not receive a refund for the session.

  1. GENERAL TERMS WHICH APPLY TO ALL OF OUR PRODUCTS AND SERVICES

You must be 18 to place an order on our website

In order to enter into a contract with us, you must be at least 18 years of age. If you are under the age of 18, please ask a parent or guardian to order your products for you.

Delivery

If you are ordering physical goods from our online shop, you will be asked to select your delivery country from a drop down menu. This drop down list of countries is a conclusive list and if a country is not shown, we are not currently able to deliver products to that country. Once you have completed your delivery details, the delivery timescale and charges will be confirmed at checkout when placing your order, depending on the delivery method chosen.

If you are ordering a commission from us, we will include all necessary delivery charges associated with your commission within your quote and Specification.

Unless otherwise stated we will use Royal Mail’s “Special Delivery” services within the UK when shipping a completed commission to a client and for international shipping we use DHL & Parcel Force’s “International Tracked & Signed For”.

Our shipping charges are calculated based on value, weight, parcel size, the time it takes our stockroom staff to completely check the commission & securely pack it for shipment as well as the location it is being delivered to.

Due to the nature of the commission process, we will not be able to confirm delivery timescales until your commission has been completed.

If you are ordering digital goods from our online shop, such as pdf tutorials, these will be emailed directly to the email address provided with your order.

International Delivery and Customs Charges

If you are having a product from our online shop, or your finished commission, shipped outside of the United Kingdom, your shipment may be subject to import duties, customs fees, taxes, tariffs and other charges imposed by the relevant authority in connection with the importation of the goods. You agree that such charges are your sole responsibility and are payable by you. We cannot confirm these charges at the point of sale, and they are not included within the price of the products or the delivery costs. Please check with your local customs office to confirm what these charges will be prior to placing an order for delivery outside of the United Kingdom.

If you are, as part of a commission Specification, sending products to us from outside of the United Kingdom, you acknowledge and accept responsibility for any customs, import or related charges we are required to pay the relevant authority in order to receive such goods. We will have no responsibility for the payment of such charges and are not able to predict what these charges may be until the relevant authority confirms the amount.

We’re not responsible for delays outside our control. If our supply of your product is delayed by an event outside our control, such as customs delays or delays with your delivery which is not caused by something we have done, we will of course do what we reasonably can to reduce the delay and notify you of any delays we are made aware of. As long as we do this, we won’t compensate you for the delay. We do not accept any liability or responsibility for delays caused by our delivery partners.

Gift vouchers
Gift vouchers are valid for use only on our website within 12 months from the date of purchase. Once purchased, gift vouchers are non-refundable and cannot be exchanged for cash and any unused balance will not be returned or credited.
This gift voucher is to be used only by the original recipient to whom it is issued and is non-transferable.
We are not liable for any vouchers that are lost, stolen, destroyed, or used without permission.
No cashback will be given if the purchase amount is less than the value of the gift voucher.
If the purchase value exceeds the amount of the gift voucher, the remaining balance must be paid by another form of payment.
Gift vouchers cannot be used to purchase commissions.
We reserve the right to cancel any gift voucher obtained fraudulently or misused.

Discount codes

If we send you a discount code or publish a discount code on our website or social, you can apply the code in the “discount code” box on the checkout page. We reserve the right to withdraw discount codes at any time and discount codes may not apply to all products we sell and may not apply to discounted or sale products.

Personal data

How we use any personal data you give us and any photographs we take at one of our events is set out in our privacy notice. To view our privacy notice, click here: Privacy Notice.

We can change products and these terms

We can always change a product listed on our website and we may suspend supply whilst we make these changes, to:

  • reflect changes in relevant laws and regulatory requirements;
  • make minor technical adjustments and improvements, that don’t affect your use of the product; and
  • update digital content, provided that the digital content always matches the description that we provided to you before you bought it.

We may also make changes to these terms from time to time, and we will let you know if we do.

If we stop providing a product, we let you know in advance, and we refund any sums you’ve paid in advance for products which won’t be provided.

We can end our contract with you

We can end our contract with you for a product (including commissions) if:

  • you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of us reminding you that payment is due; or
  • you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product.

We don’t compensate you for all losses caused by us or our products

We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:

  • It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control.
  • Something you could have avoided by taking reasonable action.
  • A business loss. You are purchasing all goods and services from us as a consumer, and they are not intended to be used for the purposes of your trade, business or profession.

Governing Law

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.

We can transfer our contract with you, so that a different organisation is responsible for supplying your product

We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this

We will need to agree to this in writing, and we reserve the right to decline for any reason.

Nobody else has any rights under this contract

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

Even if we delay in enforcing this contract, we can still enforce it later

We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.