Terms of Service
This website is operated by Siege Studios Limited. Throughout the site, the terms “we”, “us” and “our” refer to Siege Studios Limited. Siege Studios Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terns and Information”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
A contract will be formed for the commission when you confirm you would like to go ahead with a quote given to you.
We will then send you a quote and a specification sheet (‘Spec Sheet’) which must be accurate and complete. Siege Studios will not be responsible for any inaccuracies on this sheet.
The contract continues as long as it takes us to perform the services and is governed by the law of England and Wales.
SERVICE LEVELS & TIERS
Siege Studios Limited offers four painting levels and matching basing levels among our services referred to as ‘Bronze’, ‘Silver’, ‘Gold’ and ‘Platinum’. Full explanations of each level and tier can be found at our Painting Services page and Basing Services pages. Siege Studios Limited reserves the right to change the name or descriptions of any of our service tiers, and reserves the right to refuse an individual service level for any given model if we feel the quality of the model is not sufficient enough to match the descriptions of our service levels.
Certain models, referred to but not limited to, ‘Characters’, ‘Captains’, ‘Leaders’, ‘Heroes’ and ‘Warlords’, will be exempt from being painted at our Bronze painting tier. We will only offer our Silver, Gold or Platinum painting levels for such Character models.
We feel that due to the amount of time needed to paint the details on these Character models does not line up with our Bronze painting service. You can find more information about this on our Painting Service page.
We will produce your quote based on your specific enquiry. We reserve the right to amend pricing as and when we see fit prior to giving you a quote in response to your enquiry. Once a quote has been received, it is valid for 30 days, unless we withdraw expressly.
We reserve the right to correct any mistakes within your quote at any time during the 30 days validity period.
More often than not, the pricing of one of our services, including but not limited to our Building & Cleaning service, Painting service, Basing service and Freehand banner service will be charged at a set price per model. We do, however, charge an hourly rate for some of our other services in certain circumstances, including but not limited to our Painting service when in relation to Character models, our Converting service, our general Freehand service and other case-by-case services we may offer.
Service pricing is decided entirely by Siege Studios based on a model’s size, a model’s level of detail, the paint scheme or specific process being requested to be used by the client on the model, the painting tier requested, as well as any other factors Siege Studios sees appropriate. Any size references, including but not limited to X-Small, Small, Medium, Large, X-Large, XX-Large, XXX-Large, XXXX-Large and Super Heavy within your quote refer to all of these factors and not just the model’s physical size.
BUILDING & CLEANING
We offer a building & cleaning service as an optional part of your commission with Siege Studios. We do prefer that clients use this service as it allows us to be a part of every section of the process, however we understand that some clients will already have started building their models, which is why this part of the service is optional. We must be made aware at the point of enquiry whether you would like us to build & clean your models or if they are already built & cleaned by the client. If the client opts to not use our building & cleaning service, we require that models are sent in having been fully built and cleaned to the Siege Studios standard.
The Siege Studios standard of building and cleaning includes but is not limited to:
- All model parts to be fully cut from their sprue
- No sprue join marks to be visible on the model
- No gaps between model parts that are intended to be fully connected & closed
- All mould lines to be fully cleaned
- All areas that have been cleaned are to be smooth
If a client does not request our building & cleaning service but sends models into the we consider as not meeting our requirements as laid out above, Siege Studios will assess the condition of the models, and give the client the following options of how to proceed; the client may pay the necessary building and cleaning charges (a), the client may request the models be sent back and the commission cancelled (b), the client may request the models be return but the commission commences with the purchase of new models (c).
Please see our commission cancellations section within these terms below for further details on option (b).
In the event that the client chooses option (c), a model supply cost will need to be issued by us and paid by the client in order for the commission to go ahead.
Siege Studios reserves the right to cancel a commission and return the models to the client if we consider the models not to be of suitable condition for us to work on. The client does not need to agree with the evaluation of the models’ condition for this cancellation to take place.
Any questions regarding our building & cleaning service, our building & cleaning standard or our building & cleaning terms can be directed to: firstname.lastname@example.org
Siege Studios offers to our client four painting tiers titled Bronze, Silver, Gold & Platinum. We consider every painting tier offered to be a different level of premium painting quality.
Each painting tier has a specific process formula that every painter working on a Siege Studios commission has agreed to and signed in the form of our MSR document. This document is only available to view by Siege Studios & its employees. A client may not ask to view this document.
Each completed paint work goes through a quality control process within Siege Studios to ensure the quality matches up to our minimum standard requirement as laid out in our MSR document. It is only once this has passed that a completion email will be sent to the client.
Our painting service is a mandatory service within our commission process, and reserve the right to refuse to send an enquiry to any client not wishing to include our painting service in their commission.
Any details of the painting process, including but not limited to techniques used, paints used and equipment used will not under any circumstances be disclosed to the client.
For more details on what to expect from each painting tier, please visit our Services page.
CONVERTING / SCULPTING
Siege Studios offers separate optional model converting and model sculpting services to any client taking out a commission with us.
Our converting and sculpting services are charged at an hourly rate. The length of time taken to execute any part of our conversion or sculpting services is decided entirely by Siege Studios and not the client.
Siege Studios reserves the right to refuse a conversion or sculpting request as part of a commission if we do not feel it will be something that can be effectively executed. In this case the client will be notified, and may still be given a quote for the remainder of their enquiry without the inclusion of these services.
For more details on what to expect from our converting and sculpting services, please visit our Services page.
FREEHAND PAINTING & FREEHAND BANNERS
Siege Studios offers separate optional Freehand painting and Freehand Banner Painting services to any client taking a commission out with us.
Our freehand painting service is charged at an hourly rate. The length of time taken to execute any part of our freehand painting service is decided entirely by Siege Studios and not the client.
Our freehand banner painting service is charged at a set price per banner All charges of the services referenced in this section are decided entirely by Siege Studios and not the client. For more information on how a price is decided for this service, please see the pricing section of our Terms and Conditions. When referring to freehand banner painting service we may use the terms Sergeant Size, Terminator Size, Company / Regiment Size, Knight Size and Titan size in place of the X-Small, Small, Medium, Large, X-Large sizes referenced in the pricing section of our Terms and Conditions.
When charging for our freehand banner painting service, we require 100% of the payment to be paid in advance. Without receiving 100% of the payment, we reserve the right to refuse your freehand banner painting request.
Siege Studios reserves the right to refuse a Freehand painting service or Freehand banner painting request. In this case the client will be notified, and may still be given a quote for the remainder of their enquiry without the inclusion of these services.
For more details on what to expect from our freehand painting and freehand banner painting services, please visit our Services page
For your initial deposit payment, we accept two forms of payment; Stripe (a) and BACS bank transfer (b).
The client will decide which payment method you would like to pay your deposit with, and Siege Studios will invoice you accordingly. Once a payment method has been clarified in writing by the client for an accepted commission quote, you will receive your first invoice for your deposit payment which is made up of 50% of the service cost along with any model costs if necessary. The initial deposit and model costs are the only payments that we will accept via either Stripe (a) or BACS bank transfer to secure your commission in with the studio.
Our freehand banner service will require an initial payment of 100% of the service cost rather than 50%, as well as any required model supply costs.
All deposits are subject to a 14 day cancellation period, after which deposits are non-refundable.
Your completion payment must be completed via a suitable Bank Transfer service or payment through Stripe when we invoice you.
We do not not accept PayPal as a method of payment for any deposit or completion invoice.
Siege Studios reserves the right to accept other forms of payment where we see necessary on a case by case basis, and also to refuse the use of any other payment methods from the client to Siege Studios for both the deposit payment and the completion payment.
If we do not receive the total completion payment payable within 14 days of us sending our completion email, we reserve the right to cancel the commission with no refund or products being sent to the client as per the contract entered into when taking a commission out with Siege Studios.
We reserve the right to allow completion payment extensions on a case-by-case basis. Any and all agreed payment period extensions must be agreed to in writing or are invalid.
For any questions regarding our payment terms please contact: email@example.com
POSTAGE / SHIPPING
We will include any necessary shipping charges associated with your commission within your quote.
Unless otherwise stated we will use Royal Mail’s “Signed For” & “Special Delivery” services within the UK when shipping a completed commission to a client and for international shipping we use DHL & Parcel Force’s “International Tracked & Signed For”.
Our shipping charges are calculated based on weight, parcel size, the time it takes our stockroom staff to completely check the commission & securely pack it for shipment as well as the location it is being posted to.
For more information on our shipping service, please see our services page.
CUSTOMS & IMPORT CHARGES
If you are having your finished commission shipped outside of the UK, please note that your shipment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges in relation to customs clearance must be paid by you. It is accepted by you that Siege Studios has no control over additional charges in relation to customs clearance. You will be the importer of record and are responsible for any import and duty based fee’s. In addition, the payment of any charges related to import clearance will be the responsibility of you, the client.
Please note that when shipping goods from the UK, shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the UK, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
When sending a package to Siege Studios, you, the client, also acknowledge and accept responsibility for any import charges Siege Studios are requested to pay for any import related charges that are required to be paid in order for your package to be released. If these charges are not covered by you, the charges will not be paid and your package will sit in customs uncleared until customs decide to take the next step on the unpaid item, which is a process Siege Studios has no control over.
COMMISSION WAITING LIST
Once a quote has been accepted by the client and the initial payment has been completed, the commission enters its place on the Siege Studios waiting list. Each waiting list indicates an amount of time the client will be waiting before physical work on their commission begins. This is not a time frame in which a client can expect their commission to be completed.
The waiting list is split into three categories within which your commission pay be placed; ‘Army’, ‘Small Project’, ‘Character’. Siege Studios will decide what waiting list best suits your commission and not the client.
Currently, each waiting list is operating with the following times:
Armies – 6 Months
Small Projects – 4 months
Characters – 2 Months
Warrior Workshop – 2 Month
During the time the deposit is paid but the project is not yet completed, if the same individual client then books in a new commission, paying a new deposit, Siege Studios reserves the right to combine the separate commissions together for the purposes of project completion, waiting list placement, waiting times, update emails and any other part of the process, without notifying the client.
Siege Studios reserves the right to change these waiting lists without notifying the client. We also advise that these waiting lists are an estimated guide time, and we reserve the right for a commission to take longer before beginning if needed.
STORE PURCHASE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products or services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
OFFERS & DISCOUNTS
All discount codes are applied to the value of the commission, excluding model and shipping costs and are subject to our general Terms and Conditions. The discount code must be entered into the Message field on the enquiry page at time of enquiry only. Unless stated, discounts cannot be combined and only one offer can be applied to any commission. The expiry date of the discount code will always be advertised along with the code. We reserve the right to amend or withdraw a discount code at any time.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Siege Studios, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Siege Studios and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org